Legal
Terms of Service & Privacy PolicyEffective Date: August 1st, 2025
Provider: Dark Wave Marketing Science, LLC (“we,” “our,” or “us”)1. Welcome to Carlos
Carlos is an AI-driven analytics assistant that works directly in your Slack workspace. These Terms of Service and our Privacy Policy (collectively, the “Terms”) apply to anyone who installs or uses Carlos.By using our service, you agree to these Terms. If you don't agree, please uninstall Carlos and discontinue its use.2. Your Use of Our Service
Acceptable Use. Carlos is designed for professional, business use. You agree not to misuse the service. This includes:• Using Carlos for any unlawful purpose.• Attempting to reverse-engineer, decompile, or hack the service.• Spamming, harassing, or otherwise misusing Carlos or our systems.We reserve the right to suspend or restrict your access if you violate these rules.No Guarantees.
We work hard to make Carlos accurate and reliable, but it is provided “as-is” and “as-available.” We can't guarantee that the service will always be available or that its outputs will be perfect. You are solely responsible for any decisions you make based on Carlos' outputs.3. Data We Collect and How We Use It
Data We Collect.
When you use Carlos, we may collect the following information:Inputs and Content.
This includes messages, prompts, or datasets you explicitly provide to Carlos in Slack.Slack Workspace Metadata.
We collect technical identifiers like your workspace ID, channel and thread IDs, and user IDs. We do not collect your email address or any private profile information.Technical Information.
We automatically collect usage logs, performance data, and error reports to maintain and improve the service.How We Use Your Data.
We use the data we collect to:• Provide analytics, insights, and AI responses to your requests.• Generate summaries, charts, or models based on the inputs you provide.• Improve the performance, troubleshoot issues, and ensure the reliability of Carlos.• Comply with any legal obligations.We will never sell your data, share it with advertisers, or use it for unrelated purposes.You own your data. You retain all ownership rights to the data you provide to Carlos. We only process it to deliver our service to you.4. Data Security & Storage
Your data is stored on secure, industry-standard cloud infrastructure located in the United States. All data is encrypted both in transit (using TLS/HTTPS) and at rest.We retain data only as long as necessary to provide our service or as required by law. You can request permanent deletion of your data at any time by contacting us as described in Section 7.5. Slack Permissions (Scopes)
To function properly, Carlos requires certain permissions, known as Slack Scopes. We only request the minimum permissions needed to provide our service.Scope & Why We Need It
chat:write
To post AI-generated insights and responses in threads and channels.
files:write
To upload charts, reports, and other output files.
commands
To respond when you use a slash command (e.g., /carlos forecast).
users:read
To identify users who interact with Carlos (we only see the ID and display name).
channels:history or groups:history
To read context in threads and channels where Carlos is explicitly invoked, ensuring relevant responses.Carlos does not monitor private messages, read all of your Slack activity, or access data outside of the threads or commands where it is explicitly called. We never share your data as uploaded into Carlos with our LLM service providers. We always veil & obscure the LLMs ability to access your datasets directly.6. Intellectual Property & Liability
Our IP. All technology, features, and branding associated with Carlos are the exclusive property of Dark Wave Marketing Science, LLC.Limited Liability.
To the maximum extent permitted by law, our total liability for any claims related to the service is limited to the amount you have paid us (if any) for the service. We are not liable for any indirect, incidental, or consequential damages.7. Changes to These Terms & Contact Us
We may update these Terms as Carlos evolves. We'll post any updated versions here with a new effective date. For significant changes, we may also notify you via Slack or email.For questions, concerns, or to request data deletion, please contact us at:[email protected]